Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
It arrived with some creases. But everything else seems right as the description. Haven't use them.
5 months to turkey !!!!!!!
Collis bien reçu emballage correct according to description rien a dire recommande
Recommend Mat BBQ. It is now my another purchase these Mat. Grill is pure. I have less cleaning Pi grilowaniu.
The parcel came 31.03. For clear reasons, I just got it. I did not communicate with the store. The quality of the mats is satisfied. Let's see how to use.
genial
This is not silicone mat but fiberglass. The quality of the mint all though in the tube came
Very cool. The store is fire. Sent quickly, everything was tracked and arrived as soon as possible. The mat is twisted neatly, no claims. As long as I greatly favor the seller, the positive feedback was true. I will try to supplement if there is an opportunity to apply this thing in the case.
CNG
Handy in the kitchen. Thank you.
All right, packing is normal. I didn't mean anything.
Super-Duper!!!!
They sent an incredibly long, but all the guilt of the pandemic. The quality I like. The mats do not fold!
Corresponds to the description. No smell. Not Tested
Such a “mat” has been used for a long time. In the oven. Very comfortable.
The quality is super. Very satisfied) shipping is long, order in January, arrived April 20. Thank you for getting through!)
Super thing! I'll order another
He came in 29 days. The product corresponds to the description. Sell recommend.
The mats are gorgeous! Large and nothing sticks to them, and the water itself drains without residue. I am very happy!
Price product quality excellent
Good quality goods. The store is sociable, because of quarantine and holidays sent long. Packed well. happy with the goods.
Thank you. these are better than me that I used to buy from another store. these are thicker. I suggest buying here from this seller. Thank you again!
It came well packed. Shallow paper to the touch. It almost does not shine.
Came in the roll, so there are clear bends. Exactly the size of the priotic.
Probably the first time I was happy as a baby, happy shopping. In short, funny shit, and nothing will burn. Oils do not need as eat, so everything is fried.