Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Excellent!
Great case! Regularly I order this case. The corners are not massive, they do not stick. Recommend!
I love too much she are just too beautiful she arrived rather quickly despite the sanitary situation (COVID-19/containment ect...)
The cover is good, though it will be good to protect the phone, but it is possible to turn yellow quickly
It’s perfect! Holding my iPhone with this cover on gives me a good impression and it feels like it’s really protected. Moreover I found it really difficult finding a good quality cover that would have been perfect to stick a popsocket on it and this one is great for it.
Supper glad he is really super fine and very protective
I like, the corners of it or the sides are different from the usual silicone case
Arrived after 6,5 weeks post payment. Wrapped in bubble wrap envelope. Received in good state. Good and protecting case, all the buttons / entries are in the correct place (iPhone SE 2020 /iPhone 8 / iPhone 7). Protects the sides, corners are thicker than the sides. If you place your phone “face down” it mostly rests on the thicker corners and not on the screen (depending on a plastic / glass protection layer it might lay on the protection layer).
He arrived in Mexico within 1 month. All right, perfect for the cell phone model. I thought it was thicker, but it still protects pretty well
I love it
Excellent cover, well packed. So far it is very convenient to use.
Slim case. All as in the picture. There is a small perforation in the point, unobtrusive. I did not communicate with the store. In the delivery time laid down. The track at the entrance to ukraine is not tracked
Silicone case. Transparent, slightly yellow. No fingerprints. It's very safe. There is no tracking in russia. The parcel lasted a long time. I think that this is connected with the work of the "post of russia" at the holiday (and not at work). The cover therefore corresponds to the description. Recommended store
A chic cover and went quickly. Tracked. All connectors are in the right place, the cover itself is exactly the size, there are no burrs. Material-quality, looks and feels more expensive than its price. Recommend.
I love the case. It fits on my phone perfectly. It took about a month and a half to get here but it was worth the wait. It is also bendable which I love
It took awhile to come but it is what it advertises, but I’m still not sure how protective it is. But I’m still giving it 5 stars since I got what I saw.
The case is great!!! Very slim and I love that it has the little bumps in the four corners for extra protection. However the shipping does take very long due to the coronavirus I ordered it 04/04 and barely got it today 06/02 but glad I waited.
Delivery to Mo was a month. Great case! It came perfectly! Seller thank you)
The hull is faithful to the photo of the store. I'm satisfied.
he cover is very satisfied, fully corresponds to the description. Thank you store
Very cute case and as described. Love it. Thanks store
Everything is fine. It came in 10 weeks. Everything corresponds to the description. For its price fire!!! I recommend the store.
Delivery is a little more than a month. The track was not tracked. Everything corresponds to the description. The cover is good, thickening in the corners give a very good chance to protect the phone from bumps and falls. Pretty tight and thick
The product I 've been in two weeks, very happy about this. I thought it was a hard case but it's soft though it has reinforced corners. Makes the phone look prettier. Generally very happy with the purchase
Yes , I like it a lot . Just perfect for my phone and very slim not heavy like other cases. A good buy in my book(