Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The goods came quite quickly, all the characteristics as indicated. To a small minus would take that connector only on Android, but these are trifles.
Great very elegant your normal weight equal q in photo and efficient load I recommend product and store wine well packed and in time
The order came very quickly, packed perfectly, it came "not a bat is not painted"). The charge shows half. Haven't checked yet
Beautiful charging! Quality is super! Everything works. But the delivery is very long, ordered 14.04.2020 came 03.06.2020 to Moscow, in Russia somewhere for a week and a half there was a parcel, almost a month and a half the parcel was in China. At the same time, the delivery is paid.
For this price, the goods are very good! I am happy to put the store everywhere 5 stars, but... Two remarks for the seller still have. Look at the photo-two flat pieces of foam without ejection just flattened a standard box that lost the presentation absolutely, but they kept the goods themselves from damage. If possible-find a compromise-two cuts in the foam will completely retain the original packaging from flattening. And the second point is the complete absence in the box of any documents: instructions, product passports, etc. In general, intuitive for an advanced user like me, everything is clear, but I would like to have a small but Document-manual + warranty obligations. So accepted :) but I repeat-the product is quality and therefore everywhere-5 stars!
Power Bank priishov in 50 days. Charges at 75%. Yak real by the accumulator-viyasny I write
The parcel came a little crumpled, but the goods did not affect. I checked, it works, then the time will show and I will unsign.
It came fast. For a very long time lying on shipment from China. But this is due to the pandemic. Came with a charge of 75%. Bought the son, in fact on his phone with a battery of 2600, this bank should be enough for 4 full charges. Put in, charge 100% and see how much real enough. The review will be supplemented after the tests.
Track number was tracked to the end. For reliability, the store put between two foam blocks, but the box was still broken. This did not affect the product-there is no damage to the power bank, it works properly All good thank you
The product corresponds to the description. Delivery went very fast, about 5 days. Capacity and output currents not checked. And the other characteristics of the characteristics of this and are are the very very very very very::: a plastic and a quality of the plastic, and this is a::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Beautiful Cook Bank ordered for sister she liked the delivery fast packed very well store umnicka❤Charges Redmi 7 notes almost 3 times cool
Good compact thing on 10 000 mAh. Works fine, track tracked normally, came as usual within three weeks. The quality of the material is excellent. not glossy.
It works. Light, the charge does not go fast, but it goes. The box of honesty came, but the bank was good. It's been a long time, probably because of the coronovirus. Ordered in January, arrived on March 10.
Shipping less than a month, everything was perfectly packed, the order is satisfied, thank you store.
Arrival on the scheduled date. Loaded at 3/4. Good store
Kupione 14.01 U me 8.02, kupiłam in quick occasions for 33zl, not yet używałam
Good bank, heavy, packed well, for reliability the store laid on both sides with foam. I will order necessarily again, the seller and his goods definitely recommend
Ordered the second time. The first time the defective came. Ali returned the money completely. The product is recommended. Good luck. It was 25 days before Mo. The track was tracked throughout. Shipping by Russian Post. Last time was cdek.
The parcel went less than a month arrived by courier shipping for free recommend
All good goods came heavy, hope the capacity is real