Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
buena calidad... el material se ve muy bien
ainda não testei ..mais chegou tudo ok .. material bom . preço justo
качество хорошее,до Пензы 3 недели,простирала пока руками,все норм,потом можно попробовать в машинке,пыталась одна надеть с ребенком(4 месяца, 8кг)но ничего толком не вышло,только испугалась что ребенок сел.попробую ещё с мужем,если будет так же оставлю его пока ребенок не сядет .
эргорюкзак-хипсит понравился. доставка 19 дней в Санкт-Петербург. продавец отправил супер быстро, в день заказа, на вопросы отвечал так же быстро. удобно мне и ребенку. рекомендую.
Really good baby carrier, recommend it. I tried it on my 2 months baby, even though she is a bit too young for it it already fits nicely. Me and my husband had to work out how to get her in/out as there were no instruction. It took both of us and I’m sure that there is an easier way to do it. What I am not sure of is whether I’d be able to get her in if I’m on my own... will have to look at it in detail when she’s 3 months old.
The backpack is good, but it's not enough for us. The child weighs 12 kg a year, it's hard to wear it already, you can still face the mother in the position, if not long, like in the store to run, and if facing the world, it is impossible, since the weight in front is even more hanging. Well, in general it looks like it's already too small. I should have taken it early. For a smaller child, I think it will be convenient. But again, on the back of the mother a big load, this should be taken into account.
Atėjo laiku, atrodo taip kaip pavaizduota nuotraukoj. Kokybė gera. On kūdikiu dar neišbandyta,bet vyrui plačiais pečiais ir stambesnio sudėjimo gali netikti.
Excellent sling, quality at altitude, good material, all the accessories are strong, the seams are well stitched, it is convenient to dress and remove, an excellent thing for moms and dads, removes the load from the back, and the baby is happy))) I recommend! Thanks to store for fast delivery (12 days)
Very good quality of baby carrier it's like in the description thank you very much store
I really like and the quality is amazing
Это чудо вещь! Незаменимая ! Спасибо вам! Пришёл рюкзак за 18 дней )
This baby Carrier is good quality product and the colour is very nice (in real is nicer than the photos)
Came the goods by one parcel, thank you! Quickly without damage. Backpack is just a bomb! Order will not regret. Quality at altitude!!!
Внешне всё ок.
10 days to Spain! Super nice and equal to the pictures, very happy.
Very Good Quality. Seller Recommended.
Good
Great material, it took a while to get.
Product as described. Beautifully finished. I am very happy with the purchase. Recommend.
Perfect Good finish… Good seams. First.
Excellent product. Worth every penny. Just be careful to avoid excessive friction inside baby. In your waist It account with Velcro for better fit.
Loved, took arrive because the post but I loved the kangaroo, exceeded my expectations…
Perfect much better than imagined. Loved the acquisition.
Product well done! Came fast, in excellent condition and with good quality.
Loved the product, quality good. Although spent a little time store was really helpful. Super indicate