Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Ordered size medium! 5ft5 145lb usually wear a 4-6 in lulu. Medium fits perfectly I’m happy I read reviews and didn’t size down! 10/10 would recommend
amazing so comfy and came fast I am defo getting more
Amazing fit, the material is good quality and the fit is really nice on the legs and booty! Very good for the gym :)
height is 158cm 50kg. I bought size S and I love it. You can choose to size down if you want a tighter fit. I like it loose. The shipping is very fast but the custom clearance takes about 10 days in Mexico so I receive the goods in about a month
I love these! feels high quality. fits slightly larger than normal. im usually a medium in all brands of joggers because i have larger thighs but i couldve worn a small in these. either way love them!
I'm very happy with these joggers. I originally purchased these in a size medium and while they fit, they were a bit baggy on me and now that I have them in a small, it fits perfectly :) I will purchase these in the other two other colors next :D
The fabric is a bit thicker than what I was expecting, but that’s ok, they will be good for the colder days. I got an XS, fits good, just a little bit long. I’m 5’1”.
pants are top quality! very satisfied with the purchase. sizing is accurate
Love the joggers ! so comfortable and great quality ! Fits a little loose but I sized up to be sure my butt and thighs would fit I just ordered size M in a different color to have a more snug fit For reference I'm 29 inches waist and 40 inches hips :) took long to arrive but regarding the circumstances it's understandable. Even better than I thought I'm so pleased with the joggers
this jogger is the softest most stretchy pants ever. true to size. love it!