Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J'ai validé ma commande le 2 juillet j'ai reçu le 15 août from algéria
Доставка быстрая. С момента заказа пришел в Украину за 16 дней. По Украине была возможность выбора доставки Новой почты, а не Укрпочтой, думаю это дало такой результат доставки. Трудно было определиться с размером. Заказала размер 18М на вырост. Больше подходит на лето или же как поддевка на осень. Ткань тонкая как на футболку. Спасибо продавцу и транспортным компаниям за оперативность.Фото прилагаю.
Пришло за 20 дней до Свердловской области, качество хорошее, но имеется небольшой запах,думаю после стирки пройдёт. Заказывала на год. Пришло в размер, нам пока ещё 4м только, так что на вырост. Продавца рекомендую.
хороший комбинезон
ok
Muy bonitos y de buena calidad. el envío ha sido muy rápido!
Пришёл быстро, качество хорошее мне нравиться , заказала на 6 мес я думаю так и будет. Хотя смотря какой ребёнок. Рекомендую. Спасибо продавцу.
The clothes are great, according to the offer, the sizes are very close to the carving that is handled in Colombia, the material is high quality, what I like most is speed, the order has arrived in 20 days. Super recommended this supplier has been my third order and I am very satisfied with this supplier.
Delivery 2 weeks in Bashkortostan. quality is good. Seller recommend
Size a little big
Bellissimo mi aspettavo più un colore dorato ma è meraviglioso
buen producto
Советую всем качество высокое
Super merci beaucoup ! La qualité est top je les laver avant de lui mettre et tout est rester intact taille grande c’est parfait
все как на фото. качество хорошее. пришло в Израиль за 3 недели
בד דק מאוד!! משלוח מהיר
good
He arrived in the expected time. Quick delivery.
All right, charm us and it's well done. Very charming.
The suit is cool, the quality is excellent, but not for 3 months, up to 2 months)
I love it! Excellent fabric arrived fast I am from chile punta arenas
The quality of bodika is excellent, there is no smell, the thread does not stick out. Delivery is super fast in 9 days to Germany. Recommend.
good quality. look nice and baby likes it :)
I'm on time and in good condition.
This outfit is so adorable... I bought it as a gift for my nephew. Very good material it is stretchy and fitted.