Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The light always stays on, even when not charging phone, as long as it is plugged into the wall. All good otherwise.
Really good product
Продавца рекомендую! Не первый раз заказываю провода, всегда все точно! Заказ пришёл за 12 дней до Москвы с момента оплаты! Спасибо продавцу , рекомендую !
Good cable
buen producto funciona bien
Took around 40 days for delivery, have only used the product for one day works fine.
Супер быстрая доставка до мск - 13 дней! Все отлично, спасибо!
качественно.
Very good, came early
100pacちゅうもんしてふりょうひんなし、All are good products.とどくのもはやい、おすすめです
item is perfect af... i recommend it
Товар пришёл в Беларусь быстро 2,5 недели , на таможне отбыл больше месяца. Продавца рекомендую
As described. Have ordered several of these in the past. Never disappoints. Thanks again store.
Доставка до Москвы за 7 дней с отслеживанием... Заказывала два провода, оба работают, хорошего качества. Присутствует фирменная надпись)) При подключение к внешнему аккумулятору, загорается лампочка и начинает заряжаться без вкл к телефону :D нужно будет откл., когда не пользуюсь внешним аккумулятором... Зарядку можно использовать с любой стороны. Лампочка горит ярко и тускло, смотря какой стороной у провода пользуетесь.. Советую к покупке)) посмотри сколько прослужит, если что, дополню отзыв!
Класс супер, спасибо
Item came really fast and looks great. It’s perfect.
As always, mega cable of excellent quality! I order from this store not one year in a row. Never makes mistakes when charging the iPhone. And only this seller I found such a long cable, others only short ((
Very very good, thanks my friend!!!!
Good quality item as expected. Repeat buyer.
It was two days late. And so it's okay.
Very good product. Shipping is very fast.
いおう with perfect, しょ ひん would also perfect, Yes speed also perfect, all five stars
Super fast shipping! 5 days from China to Zelenograd!
Has received in a month, I buy not the first time, as I am happy with the design and quality. I recommend it to everyone! Seller Thank you!
Cable of excellent quality, for iPhone X is great and fast charging. I write for those who do not care how and what will charge his phone. The charging speed of the phone, and not only the phone, depends on the charger and the USB wire. 100% tested USB-charging for 220 volts ugreen on 3 ports and 3,1 output and here- http://ali * Pub/4r8l40. I use this charge for more than six months. Bought acquaintances. Believe me, the quality justifies the price. (in the address line clear * before. Pub/) or go by QR code