Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришло не скажу, что быстро. Но всё целое и невредимое. Выглядит очень даже хорошо для своей цены. Мощность хорошая. Набор инструментов тоже порадовал, очень хорошее качество
Упаковано в обычный пакет и всё, но коробка не повреждена. Доставили за 5 дней курьером. Брал не себе, но всё работает, человек доволен
Very good item, arrived very fast
пришло за 3 дня, доставили домой из РФ. тянет хорошо, вначале казалось 1 скорость рвет кожу. потом и 3ю попробовола, норм.
30 июля заказала, 12 августа получила доставкой курьером. Всё в целости. И работает . Три режима. Как пользоваться понятно с первого раза. Пришёл заряженный. В комплекте зарядное устройство, дополнительные насадки, фильтр. Покупкой довольна, рекомендую!
Good
Delight, packing, sending, work is fine.
ставлю 5 за добросовестность продавца! пришел сломанный , открыла спор вернули половину стоимости .
Ordered July 5, received August 7 in the Kemerovo region. The device came charged, immediately checked and was satisfied. Bought for 1311,13 rubles
Just like the description, very nice and good quality the two products, I don't know if they work yet so I'll test them and complete the valuation, the store responds quickly, recommended, thanks to seller
The product has arrived in perfect condition, as seen in the images. Very late arrival, which is understandable due to the pandemic. Very happy at last.
Apesar da pandemia, chegou em 15 dias. O produto é igual ao da foto e cumpre o que promete. Gostei muito, vendedor confiável. Comprem sem medo :)
Pink Brush is great. it's made of nice to touch silicone. it vibrates pleasantly (there are various vibrations, from light to really strong), cleaning and massagingnthe skin. after using my face is soft and smooth to touch. the usb cable works and charges the brushbrush, the light is flashing while charging. Vacuum Pore Cleaner - you have to be really careful while using it. even on the lowest mode the vacuuming is strong! in the instruction it says to not to stay in one place for longer that 3 seconds. it's very important because otherwise it may leave the bruises! the usb cable works and it charges. the lights are flashing while charging. I just hope those products and their baterries will be solid, and work for a long long time Shipping to Poland took 13 days.
всё работает, спасибо
пришло за пару дней. все работает!!!
Product as described. It's capabilities may vary from person to person/skins. On some it might remove more and others no so much.. Recommended store.
Посылка была вскрыта работники сували свой нос лезут не в свое. Уволить таких! А так товаром довольна. Всё работает) спасибо) посылка в Ростов шла месяц. С продавцом не общалась
This does the job.
We asked the store to put the product in a bubble bag to protect, but he didn't do it. The product box was badly damaged. Although this has happened, the product is working. The product arrived quickly.
Thank you very much to the store. The first device came defective, the seller without any dispute sent me the second. Works well, really cleans pores. You need to deal with modes and nozzles, but while I'm happy.
Delivery is long, almost 1.5 month. Is working
už zboží dorazilo spor jsem zrušil vše je OK than you
The device reached Vladivostok in 2 months almost. The box is slightly crumpled, but not critical. Everything works. 3 speeds. It is necessary to use carefully, because I have a bruise on my nose.
Shipping took only 1 month. Strong suction. Recommend. Haven't tried yet, will post a review after I try it out. Can't wait!
Super