Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Идеальная лампа, есть 3 режима, регулируется яркость, работает от юсби, от ноутбука, регулируется от полу метров до двух, может быть очень высокая, огромное спасибо продавцу, буду пользоваться, лампа качественная + положили подарок))))
Producto de buena calidad. Envío rápido a casillero en Miami. Satisfecho.
Fonctionne bien, merci.
Chegou tudo certinho e bem embalado funciona perfeitamente, chegou no dia 13-08-2020
Ótimo produto, luz super forte, achei aqui o local mais barato, fora que chegou super rápido, em duas semanas. Recomendo o produto
so faltou o tripe
Conforme à la description. Très bon produit et livraison rapide
amei demais, o produto é muito bom, o tripé é maior do que eu imaginava, a luz é muito potente e tudo chegou em cerca de duas semanas. a luz foi enviada separada do tripé, e chegou primeiro com um brinde (mini tripé para celular), e realmente valeu cada centavo.
perfecto !
Todo llegó en muy buen estado 100% recomendado.
Thank you my friend
O produto é realmente muito bom, chegou aqui no Brasil em condições perfeitas, os LEDs podem funcionar em três cores distintas, uma mais voltada para o branco mais frio, outro no tom de branco mais quente e um último tom de cor que mistura os LEDs branco e amarelo. medida é de 16 cm e apresenta uma qualidade construtiva. Minha esposa adorou o presente.
o produto é maravilhoso, funciona perfeitamente e a entrega foi muito rapida! satisfeta :)
Товар пришёл без штатива ! Требую от продавца дослать штатив ! Он говорит что надо было выбирать ! Так выбор один лампа и штатив! Однако в пункте выбрать цвет есть выбор с и без штатива ! Это идиотизм! И неправильная реклама !
лампа пришла очень быстро. все отлично, меняется свет как и заявлено. штатив маленький который шел в комплекте, оказался не слишком крепким, или телефон слишком тяжелым, сломался в первый день использования.
Maravilhoso, não sei porque não comprei antes, chegou no Brasil em 20 dias, super recomendo
Спасибо продавцу! Лампа пришла с точным описанием товара плюс продавец положил подарок) что не может не порадовать)
Muito satisfeita com o produto!! Chegou em cerca de 30 dias em dois pacotes, um com o ring light e outro com o tripé. Consegui fazer o acompanhamento dos produtos com o código de rastreio sem problemas. O produto é excelente! Exatamente como na descrição, ótima qualidade e iluminação. Nenhum defeito observado até o momento.
Eu estou MUITO impressionado com a entrega do produto, comprei no dia 28/07 e hoje 10/08 já chegou no meu endereço, ou seja, 14 dias, nunca uma compra chegou tão rápido para mim, estou extremamente surpreso e feliz. Não houve nenhuma comunicação, mas tá tudo bem também, o vendedor foi atencioso com o envio (que foi logo após o pagamento, sem enrolações nenhuma) e tudo veio em perfeito estado. Diferente de outros comentários, os dois pacotes chegaram no mesmo dia/momento, mas há o rastreio de cada um deles na página aqui do Aliex, porém foi tudo tranquilo. O cabo de energia me surpreendeu por ser USB, não esperava, mas encarei de uma forma supeer positiva pq da pra ligar a ring com um carregador portátil, então é realmente muito bom. Veio o mini tripé, assim como aparece em outras avaliações, mas eu esqueci de tirar foto. Tudo perfeito, recomendo e super compraria novamente, grato!
Ordered the lamp 24.06, received 06.07 (delivery with sdeck). Everything matches the description, the lamp shines well. Also the store put a small tripod octopus as a gift. The order is satisfied, I advise everyone.
I arrive in three days to Germany, beautiful and perfect! Thank you
The light works very well and I did not expect the gifts!, thanks much!
There were some shipping problems, most likely due to quarantine. Wrote to the store, sent a second time. Arrived in 6 days after re-delivery. The lamp fully corresponds to the description. Quality. Goods satisfied
The lamp is cool, do not hesitate) as a gift, the red holder was put. Crepka design, for home use
As a gift, a small octopus was put. The order is satisfied. Delivered in a few days.