Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ihubshoppe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well and light enough. Two month standby
good quality and very fast shipping
Super!!! Works perfectly, works only at night, the sensor works perfectly, it burns just as much as it needs. To highlight the toilet at night or corridor-perfect!!!
It came very quickly, two weeks before the Sverdlovsk region Description correspond. There are no complaints about quality, it works. Thank you store! Recommend.
Cool lanterns, heavy, on the magnet glue, shine brightly and pleasantly. Recommend.!
Delivery to the Moscow region two weeks. The quality is excellent. The appearance is made oooochen good. inserted 4 batteries. 15 seconds on fire.
Absolutely great product, recommended. Works with 4pcs AAA batteries, automatic light and infrared (human body heat) sensors. I am fully satisfied.
Arrived well packed and in good condition works well
Beautiful lamp, installed under the toilet and at night going to the toilet it lights up
The parcel reached the Moscow region in 19 days. The track was fully tracked. The lamp corresponds to the description. Everything is as written on the store's page. Holds on the magnetic film tightly. Glued it to the kitchen cabinet. Everything in general is good, but the lamp works even when the wall lamp works and when it is light, and it is not necessary. Therefore, the battery consumption is large, and for the first time they sat down very quickly. Put in new batteries. Still working. But, if they go down again quickly, you will have to look for a new place where not such intense movement. Bought for 352 rubles
Haven't try it yet. The order came in 1,5 month, well packed.
Really good quality product. Works perfectly, recommend, although podanego size thought that will ciut larger.
Visually made qualitatively, it took a long time taking into account the coronavirus)
Delivery fast. It works. Batteries are not included. I recommend the store.
Grade) silver) on magnet) and buy boy batteries rechargeable 4 PCs
I can't tell you how it shines yet. There was no such number of batteries at the time of receipt. There must be 4 AAA batteries in each lamp. Looks like it's okay. Arrived quickly-14 days to Novosibirsk. Packing whole. The track was kept.
Great item! Delivery on time, works perfectly with new batteries, quite sensitive, light bright, light well. With the leaked batteries does not pull. Let's see how much new batteries are enough, I will add a review.
The Small took, but it shines very bright and well. very quickly sent
Beautiful clear light very pleasing in the cabinet or anywhere